Business Hours
We're always open… our secure on-line shopping facilities open 24 hours a day, 365 days a year, so you can place your order at any time.
Products
All products shown are brand new and have passed our quality control procedures.
Do you have a catalogue of your products
No. Our website is updated as we get new parts in so you can use it as a 'live' catalogue.
Do I have to register an account to place an order?
Customers do not have to register to place an order. We do request an email address so we can send you an email confirmation of the order. We also ask for some basic contact details solely to ensure your order is fulfilled efficiently.
What methods of payment are acceptable
VISA, MasterCard, BankCard.
Prompt Service
It's our policy to process and ship the next business day after receipt of your order. Delays may occur if stocks are in short supply.
Pricing
Our listed prices are in AUD (Australian) and do not include any GST, VAT or any other government value adding taxes. All Australian orders will be subject to GST.
Orders submitted will be converted into AUD (Australian) at the time of purchase at the current international exchange rate.
How much is shipping and handling
Our shipping and handling fee is calculated on order weight.
Australia - From $10 + GST International - From $20
For accurate shipping costs - add items to your shopping cart, then select the "Shipping & Handling" function available from the shopping cart.
Privacy Policy
Injectors Online respects your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, e-mail address, telephone number, etc. We guarantee that we will not pass on or sell any personal information collected from our site to any third party.
If you supply Injectors Online your email address, you may receive periodic mailings to inform you of new products, services, "specials", events, etc, relevant to your business and / or interests. If you prefer not to receive such mailings, please advise.
However, by ordering you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.
Will my information be secure
We understand and respect the privacy and confidentiality of our customers. You can rest assured that all transactions processed with us are encrypted, and our secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions.
This software encrypts ALL of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
We use THAWTE's "Supercert" 128-bit encryption; the strongest available.
To recognise that our order form is secure, you will notice that when you arrive at our order-form page, on the bottom right hand side of your browser window, you can visibly see a padlock symbol. If you point your mouse over it, you will see that it recognises 128-bit encryption. Also, on that page, the internet address changes from http:// to https://. These changes show you that your browser has recognised that you have now arrived at an encrypted, secure page.
How do I know you received my order?
Every customer is automatically sent a confirmation email once we have received their order, as long as they have provided us with a valid email address.
Can I change my order information
Please click here to reach us via our Contact Form or email orders@injectorsonline.com.
What if I want to cancel my order?
Please click here to reach us via our Contact Form or email orders@injectorsonline.com.
In these cases the full amount will be refunded to your credit card.
However, if the order is already in transit and needs to be returned, a cancellation fee to cover delivery and costs may be charged.
What happens if I supply the wrong address?
Please always check your details before placing an order and supply a telephone number just in case delivery is difficult. If an incorrect address is supplied, a redelivery fee to cover costs may be charged.
What is your return policy?
We offer a no-risk 30-day money-back guarantee on purchases returned, in re-sellable condition, with a copy of your invoice. If you have a defective product, please click here to to arrange a replacement at no charge via our Contact Form or email info@injectorsonline.com.
How to contact us
Please click here to reach us via our Contact Form or email info@injectorsonline.com.
Our street address is 3/56 Smith Road, Springvale, Victoria, Australia 3171.
